Six Sigma+Lean Toolset Executing Improvement Projects Successfully by A. John, R. Meran, O. Roenpage and C. Staudter

Table of Contents
Foreword
Introduction
♦ The Formula for Success
♦ Quality as Success Factor
♦ Acceptance as Success Factor
♦ Management Commitment as Success Factor
♦ Result: Measurable, Sustainable Success
DEFINE
♦ Project Charter
♦ SIPOC
♦ Customer Orientation
♦ Research Methods for Collecting Customer Needs
♦ Customer Voice Chart
♦ Kano Model
♦ Tool 1: CTQ Matrix
♦ Tool 1: CTB Matrix
♦ Stakeholder Analysis
♦ Kick-Off Meeting
♦ Gate Review
♦ Checklist for the Define Phase
MEASURE
♦ Tool 2: Measurement Matrix
♦ Data Collection Plan
♦ Operational Definition
♦ Data Sources and Type
♦ Sampling Strategy
♦ Data Collection Forms
♦ Measurement System Analysis
♦ Gage R & R for Discrete (Binary) Data
♦ Gage R & R ANOVA for Continuous Data
♦ Variation
♦ Graphs and Charts
♦ Location and Spread Parameters
♦ Process Capability Calculation
♦ Checklist for the Measure Phase
ANALYZE
♦ Cause & Effect Diagram
♦ FMEA
♦ Process Mapping
♦ Interface Analysis
♦ Spaghetti Diagram
♦ Value Analysis
♦ Time Analysis
♦ Value Stream Map
♦ Pilot Program
♦ Roll Out
♦ Checklist for the Improve Phase
CONTROL
♦ Process Documentation
♦ Monitoring / Visual Process Monitoring and Control
♦ Monitoring / Control Charts
♦ Reaction Plan
♦ Checklist for the Control Phase
Project Documentation
Project Closure
Kaizen DMAIC
APPENDIX
♦ Abbreviations
♦ Index
♦ Sigma Value Table