Knowledge Management Tools and Techniques Practitioners and Experts Evaluate KM Solutions edited by Madanmohan Rao

Table of Contents
1. Overview: The Social Life of KM Tools
Madanmohan Rao
Part I
2. Knowledge Management at Accenture
Svenja Falk
3. Building a Knowledge-sharing Network: Plan, Design, Execute . . . Reap?
Farida Hasanali
4. Power to the People: Supporting Collaborative Behaviors for KM with Online Conferencing Technology
Beat Knechtli
5. A Work in Progress: The Phoenix K-Ecosystem at Cable & Wireless
Tharun Kumar
6. Schemes and Tools for Social Capital Measurement as a Proxy for Intellectual Capital Measures
Laurence Lock Lee
7. Knowledge Management in Practice: Making Technology Work at DaimlerChrysler
Gopika Kannan, Wilfried Aulbur, and Roland Haas
8. Ready for Take-off: Knowledge Management Infrastructure at easyJet
Ben Goodson
9. Building and Sustaining Communities of Practice at Ericsson Research Canada
Anders Hemre
10. Success at Ernst & Young’s Center for Business Knowledge: Online Collaboration Tools, Knowledge Managers, and a Cooperative Culture
James Dellow
11. Knowledge Management Processes and Tools at Ford Motor Company
Stan Kwiecien
12. The Knowledge Assessment Program for Visualizing the Knowledge Dynamics of Organizations
Takahiko Nomura
13. Hewlett-Packard: Making Sense of Knowledge Management
Bipin Junnarkar and Joan Levers
14. Knowledge Networking on a National Scale: A New Zealand Case Study
Paul Spence
15. Technology Applications of Communities of Practice: The Nursing Leadership Academy on Palliative and End of Life Care
Cynda H. Rushton and Susan S. Hanley
Hemant Manohar
16. KPMG: Leveraging KM Tools for Practice Areas and Clients
17. Inter-organizational KM: The Experiences of Australia’s National Office of the Information Economy
Luke Naismith
18. Knowledge Strategy in Small Organizations: The Office of Small Business, Australia
Christena Singh
19. A Day in the Life of a Rolls-Royce Knowledge Manager
Darius Baria
20. Creativity, the Knowledge Connector
Nel M. Mostert and Hilbert J. Bruins Slot
21. KM Tools in Human Resource Systems at the World Bank: Promoting Empowerment and Knowledge Sharing
Michele Egan
Part II
22. “A Fool with a Tool Is Still a Fool . . .”
Ritendra Banerjee
23. Collaboration Software: Evolution and Revolution
Eric Woods
24. Competitive Intelligence and Knowledge Management: Complementary Partners, Reinforcing Tools
Arik R. Johnson
25. Evolution of Knowledge Portals
Heidi Collins
26. From e-Learning to e-Knowledge
Jon Mason
27. Social Network Analysis in the KM Toolkit
Patti Anklam
28. Self-organization: Taking a Personal Approach to KM
Steve Barth
Part III
29. Tools for Tapping Expertise in Large Organizations
Lynn Qu and Stephen Pao
30. Integrated KM Solutions: The Experience of Entopia
Peter Katz and Manfred Lugmayr
31. Effective Knowledge Management for Professional Services
Dan Carmel
32. Leveraging Content in Enterprise Knowledge Processes
Ramana Rao
33. Structured Knowledge: The Key to Optimal Contact Center Efficiency
Kent F. Heyman