Quality Management Demystified by Sid Kemp PMP

PART ONE: MANAGING QUALITY
CHAPTER 1
Quality Throughout History
CHAPTER 2
The Development of Quality Management
CHAPTER 3
Defining Quality
CHAPTER 4
Quality for the Customer
PART TWO: QUALITY ESSENTIALS
CHAPTER 5
Key Quality Concepts
CHAPTER 6
Defining, Planning for, Controlling, Assuring, and Delivering Quality
CHAPTER 7
Leading a Quality Team
CHAPTER 8
Quality Engineering
CHAPTER 9
Auditing Quality
CHAPTER 10
Statistics for Quality
PART THREE: QUALITY MOVEMENTS
CHAPTER 11
Total Quality Management
CHAPTER 12
Quality Standards—ISO 9000 and More
CHAPTER 13
Six Sigma
CHAPTER 14
The Cost of Quality
CHAPTER 15
The Capability for Quality: CMM and CMMI
CHAPTER 16
Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing
PART FOUR: PRACTICAL QUALITY MANAGEMENT
CHAPTER 17
Challenges and Leadership
CHAPTER 18
Practical Quality for Projects and Programs
CHAPTER 19
Global Quality in the 21st Century